“Customer success departments are a pretty new trend. Their popularity has skyrocketed as companies began seeing value in investing in customer relationships. A 2019 survey by ZS Consulting found that over 40% of high-tech companies now have CSMs.” -Zendesk

What does a customer success manager (CSM) really do?

• A CSM is responsible for client relationships and loyalty.
• A CSM transitions clients from prospects to active users.
• A CSM solves issues that affect customers to ensure the success of the product.
• A CSM acts as a liaison between sales and support to foster the connection between the teams.

According to builtin.com, the average salary for a customer success manager in Pittsburgh, PA is $80,000. But this amount can range from $30K to $90K depending on your experience and what the company has to offer. If you are hiring customer success managers, please share at no charge on our job board at witpgh.org/submit-job/

Wondering where to take your career as a customer success manager According to Zippia, the best states to live in as a customer success manager are:

• California
• Washington
• New Jersey
• Nevada

But there are amazing positions waiting for customer success managers EVERYWHERE!

Wondering what makes an outstanding customer success manager?

• You must have strong communication skills, be empathetic, confident, social, and attentive.
• You must be able to advocate for yourself, your company, product, and the customers or clients.
• You must be organized, strategic, pro-active, and always up to solve a problem.
• If you have these skills and are looking for a new career, this role could be right for you with the right training.
• Often skills are transferrable, so don’t be afraid to put yourself out there and explore new options.

“As a CSM you’re a wearer of many hats and you’re not only communicating with your customers but with internal teams as well. All hats are equally important when it comes to adding value and understanding and meeting your customer’s needs. Really understanding how a change to a product or feature would impact your customers day for good or bad is infinitely powerful.”

Learn more from a customer success manager, Danielle Gais at witpgh.org/danielle-gais-csm-spotlight/

Sun Signs that make the best customer success managers:

• Libra ♎ with a love for connection, an ability to attract and create, and aptitude for thinking their way through any issue
• Aquarius ♒ with the capability to see the big picture, compassion for all involved, and a willingness to evolve