“Customer success departments are a pretty new trend. Their popularity has skyrocketed as companies began seeing value in investing in customer relationships. A 2019 survey by ZS Consulting found that over 40% of high-tech companies now have CSMs.” -Zendesk
What does a customer success manager (CSM) really do?
According to builtin.com, the average salary for a customer success manager in Pittsburgh, PA is $80,000. But this amount can range from $30K to $90K depending on your experience and what the company has to offer. If you are hiring customer success managers, please share at no charge on our job board at witpgh.org/submit-job/
Wondering where to take your career as a customer success manager According to Zippia, the best states to live in as a customer success manager are:
But there are amazing positions waiting for customer success managers EVERYWHERE!
Wondering what makes an outstanding customer success manager?
“As a CSM you’re a wearer of many hats and you’re not only communicating with your customers but with internal teams as well. All hats are equally important when it comes to adding value and understanding and meeting your customer’s needs. Really understanding how a change to a product or feature would impact your customers day for good or bad is infinitely powerful.”
Learn more from a customer success manager, Danielle Gais at witpgh.org/danielle-gais-csm-spotlight/
Sun Signs that make the best customer success managers: